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100% HAPPINESS GUARANTEE
We want you to love our products and to feel good about using them and recommending them to others. If you are not 100% satisfied with a product, we will gladly provide an exchange or refund within 30 days, minus the cost of shipping.
While we strive for the highest quality and presentation, due to the small batch creation of our products, they may vary in colour and texture. The all-natural ingredients may change consistency due to weather variations and travel. If your natural products ever start to liquefy due to heat, simply stir the contents and put it in the refrigerator to solidify. They will be just as effective!
At times, the all natural ingredients may cause reactions in some people, such as baking soda that a small percentage of people react to with a minor rash. If this occurs, discontinue use right away. You may contact us with any concerns at email@example.com. We are happy to help!
Please note that we regret we cannot provide an exchange or refund due to scent preference. Our guarantee is to assure you that our products really work. If you are unhappy with a scent then give it to your bestie :)
Clean Kiss ships across Canada & the United States (except to Hawaii & Alaska) for a $10.00 flat rate or free if you meet our minimum of $35.00 within Canada and for $50.00 to the USA, using couriers. All orders placed online are shipped within 2-4 business days. You will receive an e-mail notification when your products are shipped. If an item is unavailable or on back order at the time you place your order, you will be notified about the wait time.
Please note that we are unable to ship to a PO box so please provide either a home or business address to send your parcel to.
Shipping times vary depending on your location within Canada and the United States, so please allow 5-7 business days for delivery in Canada, and 7-14 business days for delivery in the US.
Take Note: Natural Products DO NOT like Heat!
Our products may spoil if exposed to extreme heat since they contain only all natural preservatives and ingredients, therefore please ensure that you are able to receive your delivery in the approximate delivery time. We will notify you by email once your order has been shipped. It is up to you to ensure that you receive the parcel or make arrangements for a neighbour to pick it up. We regret that we are unable to replace product that is damaged due to heat exposure.
If your products do melt, simple stir them up and put in the fridge for 24 hours to reset. Their efficacy will not be affected.
(TEMPORARILY SUSPENDED DUE TO COVID-19)
Pay & Pick-Up Option - Oakville Only
We now offer a free shipping option to pay online for your order and pick-up at The Massage Clinic Health Centres located at (Unit 7, 575 River Glen Boulevard in Oakville). Simply select the option for free shipping to our partner location when you complete orders through our website, and be sure to bring your empties for our recycling program! We will notify you once your order is ready to be picked up. This option helps save you money and saves the environment too!
Container Recycling Program
We believe in doing our part to sustain our environment and our earth. We introduced a program that will allow our customers in Halton Region to drop off their used Clean Kiss containers to our partner, The Massage Clinic Health Centres (Unit 7, 575 River Glen Boulevard in Oakville). For every container you return, you will receive a 10% discount card (or use the discount on the spot to save $0.10 on your purchase while you are there) to save on your next purchase with us!
If you have any questions or concerns contact us at firstname.lastname@example.org.
FREE SHIPPING ON ORDERS OVER $35 WITHIN CANADA & OVER $50 TO USA