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100% HAPPINESS GUARANTEE
We want you to fall in love with our products and to feel great about using them! If you are not 100% satisfied with a product, we will gladly provide an exchange or refund within 30 days, minus the cost of shipping.
While we strive for the highest quality and presentation, due to the small batch creation of our products, they may vary in colour, scent and texture. The all-natural ingredients may change consistency due to weather variations and travel. If your natural products ever start to liquefy due to heat, simply stir or shake the contents and put it in the refrigerator to solidify. They will be just as effective!
At times, the all natural ingredients may cause minor skin reactions in some people. If this occurs, discontinue use right away. You may contact us with any concerns at email@example.com. We are happy to help find a solution for your skin concerns!
Please note that we regret we cannot provide an exchange or refund due to scent preference. Our guarantee is to assure you that our products really work. If you are unhappy with a scent then give it to your bestie :)
SHIPPING RATES + DELIVERY TIMES
Clean Kiss ships across Canada & the United States (except to Hawaii & Alaska) for a $10.00 flat rate or FREE if you meet our minimum of $50.00 within Canada and USA. All orders placed online are shipped within 2-4 business days. You will receive an e-mail notification when your products are shipped. If an item is unavailable or on back order at the time you place your order, you will be notified about the wait time.
ARE YOU LOCAL? If you reside near us in Oakville, Burlington, Milton, Mississauga or Hamilton then shipping is only $5 flat rate (minimum $25 purchase) or FREE if you spend over $50. Select Local Delivery at Checkout for this reduced shipping rate.
Shipping times vary depending on your location within Canada and the United States, so please allow 5-7 business days for delivery in Canada, and 7-14 business days for delivery in the US.
Take Note: Natural Products DO NOT like Heat!
Our products may spoil if exposed to extreme heat since they contain only all natural preservatives and ingredients, therefore please ensure that you are able to receive your delivery in the approximate delivery time. We will notify you by email once your order has been shipped. It is up to you to ensure that you receive the parcel or make arrangements for a neighbour to pick it up. We regret that we are unable to replace product that is damaged due to heat exposure.
If your products do melt, simple stir them up and put in the fridge for 24 hours to reset. Their efficacy will not be affected.
If you have any questions or concerns contact us at firstname.lastname@example.org.